|
1. How has your past experience been with Crimtech's sales staff in each of the following areas?
|
| a. Courtesy |
|
| b. Technical knowledge of service |
|
| c. Prompt in providing installation quotation |
|
| d. Follow up |
|
| e. If we did not meet your expectations, please explain. |
|
|
|
2. How has your past experience been with Crimtech's technical support (RDA network) staff in each of the following areas?
|
| a. Courtesy |
|
| b. Knowledge |
|
| c. Responsiveness to technical issues |
|
| d. Follow up |
|
| e. If we did not meet your expectations, please explain. |
|
|
|
3. How has your past experience been with Crimtech's field installation staff in each of the following areas?
|
| a. Courtesy |
|
| b. Knowledge |
|
| c. Prompt to install unit |
|
| d. Accurate workmanship |
|
| e. If we did not meet your expectations, please explain. |
|
|
|
4. What services did we provide for you?
|
|
|
|
5. How long have you been employed in this industry?
|
|
|
|
6. How has your past experience been with the quality of the RDA service in each of the following areas?
|
| a. Reliability of RDA network |
|
| b. Functionality |
|
| c. Data accuracy |
|
| d. Accounting data exporting capabilities |
|
| e. Data access (Download) speed |
|
| f. Overall performance |
|
| g. Service features & benefits |
|
| h. After sales customer service & follow up |
|
| i. If we did not meet your expectations, please explain. |
|
|
|
7. Was the RDA service fully operational on or before the promised date?
|
|
|
|
8. How does the RDA pricing compare to similar services that you know of?
|
|
|
|
9. Do you feel that you received value for the service provided?
|
|
|
| 10. How frequently would you like a sales representative to contact you? |
|
|
|
11. What is your communication preference?
|
|
|
|
12. What is an acceptable time to wait for a quotation?
|
|
|
|
13. What is your service installation time expectation from the time the order was placed?
|
|
|
|
14. How long do you expect it to take to completely resolve your problem for technical support issues?
|
|
|
|
15. What is your billing method preference?
|
|
|
|
16. Please suggest any improvements to the RDA service you would like to see implemented.
|
|
|
17. Which magazines do you read?
|
|
|
|
18. Would you be interested in receiving a Newsletter from us?
|
|
|
|
19. How did you hear about us?
|
|
|
|
20. Which of the following would most influence you when deciding to purchase our services?
|
|
|
|
21. Based upon your overall ownership experience would you:
|
| a. Recommend our products? |
|
| b. Purchase another product from us? |
|
|
|
22. Would you like a Crimtech representative to follow-up with you regarding this survey?
|
|
If yes, please complete the following:
|
|
23. Any additional comments?
|
|
|
|
Print
