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1. How has your past experience been with Crimtech's staff in each of the following areas?
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| a. Courtesy |
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| b. Services offered |
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| c. Ability to respond to custom requests |
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| d. Ability to provide solutions to technical questions |
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| e. Promptness in providing an estimate |
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| f. Accuracy and completeness of estimate |
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| g. Project scope clarity and accuracy |
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| h. Project progress updates |
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| i. Timeliness of communication |
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| j. After service follow up |
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| k. If we did not meet your expectations, please explain. |
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2. What services did we provide for you?
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3. How long have you been employed in this industry?
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4. How has your past experience been with the quality of Crimtech's service deliverable in each of the following areas?
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| a. Accuracy of deliverable |
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| b. Content of deliverable |
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| c. Presentation of deliverable |
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| d. Ability to implement cost effective components into the design |
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| e. Project deliverables conformed to your standards and format |
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| f. Project deliverable met technical needs of project |
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| g. Project deliverable met project scope |
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| h. Ability to respond to urgent requests |
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| i. Ability to meet "turn around" time requirement |
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| If we did not meet your expectations in any of the above, please explain. |
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5. Was the project completed on or before the promised date?
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6. How does Crimtech's pricing compare to similar services that you know of?
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7. Do you feel that you received value for the service provided?
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| 8. How frequently would you like a sales representative to contact you? |
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9. What is your communication preference?
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10. What is an acceptable time to wait for an estimate?
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11. What is your "turn around" time expectation from the time the project is awarded?
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12. How frequently would you like project progress updates?
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13. What is your billing method preference?
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14. Please suggest any improvements to our services you would like to see implemented.
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15. Which magazines do you read?
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16. Would you be interested in receiving a Newsletter from us?
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17. How did you hear about us?
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18. Which of the following would most influence you when deciding to purchase our services?
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19. Based upon your overall ownership experience would you:
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| a. Recommend our services? |
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| b. Purchase another service from us? |
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20. Would you like a Crimtech representative to follow-up with you regarding this survey?
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If yes, please complete the following:
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21. Any additional comments?
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