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1. How has your past experience been with Crimtech's sales & customer service staff in each of the following areas?
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| a. Courtesy |
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| b. Product knowledge |
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| c. Responsive to technical issues |
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| d. Prompt in providing quotation |
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| e. Accuracy and completeness of quotation |
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| .....e.1. Price summary |
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| .....e.2. Delivery |
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| .....e.3. Terms |
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| .....e.4. Quote validity |
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| .....e.5. Clear and accurate specifications |
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| f. Follow up |
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| g. If we did not meet your expectations, please explain. |
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2. What products did we provide for you?
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3. How long have you been employed in this industry?
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4. What is your involvement with Crimtech's products?
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5. How has your past experience been with the product quality in each of the following areas?
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| a. Features and benefits |
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| b. Materials utilized |
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| c. Design & dimension accuracy |
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| d. Layout |
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| e. Workmanship |
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| f. Unit performance |
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| g. Reliability |
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| h. Durability |
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| i. Fit and finish |
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| If we did not meet your expectations in any of the above, please explain. |
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6. Was the product delivered on or before the promised delivery date?
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7. How did the product pricing compare to similar products that you know of?
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8. Do you feel that you received value for the product provided?
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9. How frequently would you like a sales representative to contact you?
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10. What is your communication preference?
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11. What is an acceptable time to wait for a quotation?
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12. What is your delivery expectation from the time the order was awarded?
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13. How many copies of data books & service manuals do you expect?
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14. What is your billing method preference?
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15. How frequently would you like to receive product information?
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16. Which magazines do you read?
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17. Would you be interested in receiving a Newsletter from us?
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18. How did you hear about us?
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19. Which of the following would most influence you when deciding to purchase our services?
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20. Based upon your overall ownership experience would you:
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| a. Recommend our products? |
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| b. Purchase another product from us? |
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21. Would you like a Crimtech representative to follow-up with you regarding this survey?
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If yes, please complete the following:
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22. Any additional comments?
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